Software Update Service (SUS)
The Software Update Service (SUS) is a subscription service which provides users of COMPRO/ENCORE systems with a one year subscription to software product enhancements and maintenance releases and access to the Problem Reporting (PR) system.
This service is included as part of the Premier and Standard Software Support Services or may be purchased separately. This service is licensed by system.
SUS provides one copy of each deliverable per each licensed software product covered, as outlined in the SUS contract. SUS is delivered to a single facility or point of contact.
Restrictions on use are contained in COMPRO/ENCORE's licensing agreement for proprietary software.
Prior to the purchase of SUS, the customer must have a valid software license or sub-license. The annual SUS subscription service shall be invoiced by COMPRO/ENCORE in advance. Payment is due net thirty (30) days from date of invoice.
Orders must be placed prior to the expiration of the applicable software warranty or preceding SUS subscription. If a lapse in the subscription occurs, a pro-rated amount may be charged to the customer from the time of the expiration of the warranty or subscription to the start day of the new subscription.
For Customer requests or technical support, COMPRO/ENCORE may be easily accessed domestically via our toll-free number, +1 800 936 2673 and our direct dial worldwide number, +1 321 727 2211 or + 44 (0) 1252 852228.
For the term of the subscription, the Binary subscriber receives automatic distribution of specific media type for new binary revisions for software products and applicable documentation updates covered per the SUS contract.
A Software Release Notes (SRN) file is included on the media which outlines contents, release history, requirements, and installation instructions. A list of all software updates and documentation is included.
For the term of the subscription, the Source subscriber receives automatic distribution of specific media type for new source releases for software products and applicable documentation updates covered per the SUS contract.
A Software Release Notes (SRN) file is included on this media which outlines contents, release history, requirements, and installation instructions.
Problem Reporting System
Subscribers are given access to the on-line Problem Reporting system, which enables the Customer to submit a problem report and monitor the on-going activity and status.